Role Summary
As an Account Director, you will be responsible for the commercial management of a group of clients and manage and develop account teams.
You will have experience of working on blue chip clients and brands; you need a good experience of experience design and solid communications expertise. CRM skills would be an advantage. Digital experience is a must.
You'll be amongst the leaders in our business, contributing to the management of the Client Services team, plus leading new pitches and new business development activity.
This is a fantastic opportunity for an ambitious individual who would like to develop their career within Client Services. There are plenty of opportunities to develop your career within LBi.
Key responsibilities:
- Being a strategic partner to your clients in their digital activity
- Building excellent relationships at a variety of client levels
- Ensuring profitable delivery of work through effective cross-business/department relationships and processes
- Ensuring quality and timeliness of work delivered to clients, including organising quarterly key account reviews with board sponsors and internal project reviews
- Creating new business opportunities within an existing client base
- Leading new business development, RFI and RFP production and pitches
- Hitting agreed targets for the year.
- Maintaining team motivation and retaining key team members
Key skills & experience required:
If you have the following experience, we would love to hear from you:
- Digital experience is essential - in particular for blue chip clients (eg: telcos, large retailers with ecommerce)
- Experience in digital display and online communications highly desirable, including rich media as well as standard formats
- Good understanding of natural search and SEO, ePR/online PR, social media strategy
- Experience of building strong client relationships and leverage these to unlock new business opportunities
- Excellent communicator and able to help set client's agenda for their business
- Able to thrive in a fast paced environment
