Role Summary
An exciting opportunity for an experienced research professional, with good experience in user research, to take an existing team and offer to the next level.
You'll be helping to shape the research and insight proposition for one of the UKs largest digital marketing agencies. Whilst taking on the management of an existing team, working alongside strategy and planning and directly with user experience and creative, a big focus for your energy will be on taking customer-based insight at LBi to the next level.
Here's what we would expect from you:
You will need to inspire and manage a team
LBi user research is an established discipline within the company, with a great team of enthusiastic individuals looking to help move the department and offering forward. As well as harnessing this enthusiasm, you will provide structure around line management and development, be responsible for quality assurance, and communicate and train around new research techniques and methodologies.
You will be an experienced research all-rounder
You thrive in a creative agency environment, and have a strong heritage in managing and conducting more traditional forms of research such as usability testing. You will also have experience and ideas around less conventional insight gathering techniques such as contextual research and rapid ethnography, and ideas on how to utilise our other disciplines to help bring research to life.
You will be amazing in front of clients and colleagues
It goes without saying that you will be able to wax lyrical about the benefits of research and insight gathering, adapt your approach to suit the needs of our wide variety of clients, communicate outputs so they inspire and enthuse, as well as continue to educate colleagues about the benefits of your teams involvement.
You will always be on the lookout for opportunities
You will get to know our client relations teams pretty well, to help spot opportunities, challenge project briefs and requirements, and sell and cost-in your services. We have a big office in London of over 450 people, and you will need to make yourself known.
You will blend seamlessly with other disciplines
At LBi we pride ourselves on our blended approach to working. So you will work alongside strategists, planners, technologists, social media and CRM teams, as well as strengthening our already solid ties with the user experience and creative teams.
You want to continually push the role of user research and insight
User research is already relied upon by clients to provide insight and rigor around our work, however, as the agency and the technology landscape evolves, we need someone who will take the department to the next level. Digital is moving at such a pace we need techniques and approaches that can keep up, providing unique, actionable insights that our demanding creative and UX teams will trust.
- Please no Agencies -
