Role Summary
We are looking for an experienced Senior Account Director/Client Director to join our Client Services team..OK, strike that, we're actually looking for a CS rockstar to join one of our leading account teams!
In your role, you will be responsible for the commercial management of a very large blue chip client and the management and development of account teams under your supervision. Super important account, plenty of responsibility!
You will be amongst the leaders in our business, contributing to the management of the Client Services team, plus leading new pitches and new business development activity.
This is a fantastic opportunity for an ambitious individual who would like to develop their career within Client Services. There are plenty of opportunities to develop your career within LBi.
Key responsibilities:
- Being a strategic partner to your clients in their digital activity
- Building excellent relationships at a variety of client levels
- Ensuring profitable delivery of work through effective cross-business/development relationships and processes
- Ensuring quality and timeliness of work delivered to clients, including organising quarterly key account reviews with board sponsors and internal project reviews.
- Creating new business opportunities within an existing client base
- Leading new business development, RFI and RFP production and pitches
- Hitting agreed targets for the year
- Line managing and developing team members
Key skills & experience required:
If you have the following experience, we would love to hear from you:
- Digital experience is essential- in particular for blue chip clients (eg: telcos, large retailers with e-commerce)
- Experience in digital display and online communications highly desirable, including rich media as well as standard formats
- Good understanding of natural search and SEO, ePR/online PR, social media strategy
- Experience of building strong client relationships and leverage these to unlock new business opportunities
- Excellent communicator and able to help set the client's agenda for their business
- Able to thrive in a fast paced environment
